Posts Tagged ‘Tick-box culture’
Ticking the boxes
I was recently speaking with someone in a call centre about renewing our subscription to a weekly marketing journal. I was a little dismayed, because I had resubmitted our subscription three times previously – once by their web-enabled procedure, once using their pre-printed form, and once by fax. Apparently none of these methods had worked, so ‘phoning seemed to be the next route to explore.
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Take a look at The Word Gym
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